Terms & Conditions
1. Services Provided
Maple Tree provides patient communication services on behalf of healthcare providers.
If you receive a call, text message, voicemail, or secure message from us, it is because your healthcare provider has engaged Maple Tree to assist with patient outreach, appointment coordination, care navigation, or related services.
2. Communications (SMS & Voice)
Text Messages (SMS)
If you receive text messages from us:
• Messages are sent on behalf of your healthcare provider.
• Message frequency varies.
• Message and data rates may apply.
• You may opt out at any time by replying STOP.
• For assistance, reply HELP or contact us at info@mapletreehealth.com.
Consent to receive text messages is not a condition of receiving medical care.
Voice Calls
We may contact you by telephone on behalf of your healthcare provider using contact information provided to the provider.
Calls may be recorded where permitted by applicable law for quality assurance, training, and documentation purposes.
If you do not wish to receive further calls, you may inform us during the call or contact us at info@mapletreehealth.com.
Consent to receive communications is not a condition of receiving medical care.
3. Website Use
This website is provided for informational purposes only.
You agree not to:
• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to systems or data
• Interfere with the proper functioning of the website
We may modify or discontinue the website at any time without notice.
4. Account Security
Users are responsible for maintaining the confidentiality of login credentials. Notify us immediately of any unauthorized use. We are not liable for losses resulting from unauthorized access due to user negligence or password sharing.
5. No Medical Advice
Information provided through this website or through communications from Maple Tree is for coordination and informational purposes only and does not constitute medical advice.
Always consult your healthcare provider for medical decisions.
6. Limitation of Liability
To the maximum extent permitted by law, Maple Tree shall not be liable for any indirect, incidental, consequential, or special damages arising out of or related to the use of this website or communications services.
All services are provided "as is" without warranties of any kind, either express or implied.
7. Changes to these Terms
We may update these Terms from time to time. Updated Terms will be posted on this page. Continued use of the website or receipt of communications constitutes acceptance of the updated Terms.